FAQ's on telehealth and coaching

How will we talk with telehealth coaching and/or counseling?

​The regular sessions will be over a secure internet connection via video chat or phone sessions dependent on the services that are right for you. 

What are the technology requirements for using telehealth?

You will need an internet connection, a phone, a tablet and/or computer for the sessions.  We will discuss this in the initial consultation and determine what is the best fit for you as you begin your journey.  You need to have phone or computer connections ability.

What if I have technology issues?

It is a good idea to check before our session to make sure all is smooth sailing however, inevitably there will be issues and we will need to work through those issues.  Most importantly, the time allotted for the session is what we have so please make sure to have a  back-up plan if there is an technological issue.
For example: If you use your computer and the home internet goes down, can you use your phone as a hot spot or do the session over the phone?

What if I try telehealth and it doesn't work for me?

That's okay and we would be more than happy to give you referrals sources and be of any support to find you to find the therapy and/or coaching services that are the right fit for you.

What happens in the initial 15 minute free consult?

Your initial 15 minute consult includes a quick overview of what is going on, what services do I feel would most help you on your journey, and next steps.  This will give you time to talk with me, get this information and then determine your next steps with no pressure. 

What is coaching and how is it different from psychotherapy?

There are many differences between The Wild Hearts Way Coaching and the Mind Body Medicine Integrative Psychotherapy sessions. In general, think of transformational coaching as an experience of learning Mind. Body Medicine Tools, rooting out stuck places with a predominant focus on finding your true North, the authentic you. Integrative Psychotherapy is not only focused on uncovering the authentic you but also includes exploring and healing the past. 

How long will therapy/coaching take and how often do I come in?

We will discuss a plan at the initial assessment of your needs, time frames, etc.  In general, I invite you on an initial 12 week journey of individual sessions and then next steps as we determine.

What can I expect to achieve in therapy/coaching?

This can be most easily explained through our tagline.. Illuminate.Transform.Elevate...Initially, in the journey we will illuminate what is keeping you from transforming and elevating your life.  What are your goals are and then assisting you with getting there. I like to say shoot for the moon and land in the stars. You will learn mindfulness, meditation, mind.body medicine tools, to learn about you and your relationships, what healthy looks like and what you can do to elevate your life to the next level.

Will my insurance reimburse for counseling services?

Please review the fees page as we are an Out of Network Provider (OON).  To find out if you have (OON) benefits contact your insurance to find out if you may qualify for OON benefits and to find out the process for reimbursement, potential cost of your deductible, and if 90834, 90837, and 90791 CPT codes are covered for telehealth.  Call the customer service number on your health insurance card to find out this information.

What forms of payment are accepted?

At your first session we will get your credit card, debit card and/or Health Savings Account information to put in our system. Each week sessions will be billed the day fo your visit with you receiving notification via email or text.